![]() ![]() However, checklists can be seen on mobile devices using the Service Portal if the SN-SA has added the widget. Unable to add Checklist Pro to the ServiceNow mobile application?Ĭhecklist Pro checklists are displayed as formatters which are not supported by the Mobile Application. To remove the " ” switch to "source code" mode and remove "non-breaking space character" that ServiceNow inserted.Ħ. ServiceNow’s default HTML editor may insert the "non-breaking space character" (or " "). The Information Field is an HTML field which allows the insert of images, hyperlinks and text. There is a special character on the Checklist (Information Field). What if the Checklist Configuration changed and existing Checklist Items need replaced? for details on Enforce options on the User Guide.ĥ. The Close Condition defined for the checklist appearing on this record is set to enforce the completion of any ‘Required’ checkbox items before the record can close. Trying to close a record but the Checklist is preventing it? for the Close Condition Prerequisite on the User Guide.Ĥ. This action can only be performed by a ServiceNow System Admin. When attempting to set Close Conditions, it is prevented with a popup warning System Admins.Ĭlose Conditions can only be set on Tables that have the “Before Insert / Update Business Rule” set. ![]() Reference Step 5 – Set Edit Conditions.ģ. If Edit Conditions are set but cannot be updated by the intended audience, review the Edit Conditions in the Checklist Configuration. If no Edit Conditions are set the Checklist is read-only for everyone. If Portal view, did the SN-SA add the Checklist Pro widget to the "Ticket Form" page? NOTE – you may have to impersonate the specified user or assignment group based on the create condition. If you do not see your record, then your query is incorrect and is not triggering the creation of your checklist. Was the correct Table selected for the Checklist Configuration?Īre the Creation Conditions being met? A quick test would be to go to the list view of that table and enter the "create condition" query logic. Checklists are not visible on the intended records.ĭid the ServiceNow System Admin (SN-SA) add the Checklist Pro Formatter to the form view? ![]()
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